Delivery Times, ID, and Info
We are working to provide a safe and efficient service for you.
All orders made before 6:00pm will be delivered same-day, Monday to Saturday, between 7-9pm.
All orders after 6:00pm will be delivered next day, between 7-9pm.
Before delivery, we must contact you via the the phone number you provide to verify order, address, and ID. Contact attempt will be made between 6-7pm right before delivery.
Please call us between 10am-10pm if you’d prefer to verify your order before 6pm. 778-954-8273
If we can not contact you, your order will be cancelled and you will be refunded. It will take 3-5 days to receive your refund.
**Once we are at your address, we will attempt to contact you once. If there is no immediate response, we will drop off your package at your entrance. We are not responsible for stolen or damaged orders**
Must Be 19+
A picture of government-issued ID will be uploaded upon checkout with your face like the example provided. If ID is not uploaded (or text to 778-954-8273) the order will be cancelled and you will be refunded. It will take 3-5 days to receive your refund.
What if we are out of a Product?
We are a busy shop and can't 100% guarantee the accuracy or website's inventory availability. We may have sold out of a specific colour, flavour or nic level. If we do not have your specific item, we will inform you when verifying your delivery between 6-7pm. We'll do our best to exchange it for a similar product of your choice or provide a refund. Since refunds take 3-5 days to process, we strongly recommend calling us (778-954-8273) to confirm inventory before finalizing your order.
ALL DELIVERED SALES ARE FINAL! NO REFUNDS. NO EXCHANGES.
If you are unfamiliar with a product, we strongly recommend going into a physical retail shop and sampling first (such as Big Bear Vapor in Newton Surrey!) to make sure you like it. You can receive extended warranties of products from in-store pick up but due to the nature and costs of deliveries, we can not provide ANY exchanges or refunds on delivered items.